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Terms and Conditions

  1. You are required to subscribe to 1O1O’s 5G Prestige Multi-User Service plan (four additional SIMs must be selected at the same time and you are required to accept a minimum commitment period of 24 months), plus designated value-added services to the value of not less than HK$39 per month and agree to a commitment period of 24 months. You are required to pay an MTR / Tunnels / Mobile Licence / Administration Fee of HK$18 per month. Prepayment (sum depends on the device you choose and service plan subscription) is required, the amount of which will be credited to your 1O1O account by installments during the commitment period. This service plan uses 5G spectrum, which is available only at designated locations when using a compatible device. Actual speeds customers experience will be less than the specifications and affected by the device used, location, network conditions and other factors. 3G and/or 4G mobile service will be provided outside our 5G coverage.

Personal Information Collection Statement (*mandatory)

The personal data and other information (collectively, "Data") you provide as a result of, or in connection with, the service(s) (collectively, the “Services”) you have subscribed to hereunder is collected, used and retained by the relevant service provider(s) of the Services, being one or more members of the Group (being, HKT Limited and PCCW Limited and their respective subsidiaries, affiliates and associated companies), including but not limited to Hong Kong Telecommunications (HKT) Limited, CSL Mobile Limited, PCCW Media Limited, Moov (Hong Kong) Limited, PCCW OTT (Hong Kong) Limited, eSmartHealth Limited, HKT Education Limited, Club HKT Limited, HKT CSP Limited, HKT Payment Limited, HKT Financial (IA) Services Limited and Club Services (HKT) Limited (as the case may be), in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), other applicable laws, rules and regulations relating to data privacy and HKT Group’s Privacy Statement (www.hkt.com/legal/privacy.html) and of the PCCW Group (www.pccw.com/legal/privacy.html) (collectively, the “Privacy Statement”). Applicable Terms & Conditions governing provision of the Services, the Privacy Statement, and this Personal Information Collection Statement all apply to and govern our collection, use and disclosure of your Data.

Your Data is collected, may be used or maintained by and/or disclosed, at all times to the extent permitted under applicable laws, rules, regulations and licence requirements, to affiliates and/or companies associated with the Group, their respective agents (including debt collection agent) and business partners, and/or applicable regulatory bodies or governmental authorities for purposes in connection with the Services, including without limitation, processing your application, providing the Services to you, enabling your access and retrieval of account information in relation to the Services, and complying with applicable laws, rules, regulations and licence requirements.

Please note that in the event you do not provide the Data marked with asterisks, we may not be able to provide you with the Services. 

Data not marked with asterisks is provided by you on a voluntary basis. In the event you choose not to provide such Data, your user experience may be affected if the requested Data is used to enhance or personalise the Services offered or provided to you. 

Where cookies are used to collect Data about visitors: Our websites and apps use cookies or similar tracking tools on your machine or device in order for us to, for example, personalise your user experience and/or maintain your identity across multiple webpages and/or Internet sessions. Our websites and apps are initially set up to accept cookies. You can opt-out of, or delete historical cookies, by changing the settings on your web or mobile browser. However, if you do so, you may find certain features on our websites and/or our apps do not work properly. 

Subject to your rights, indicated by marking in the box below or leaving it unmarked, we may, in compliance with applicable laws, rules, regulations and licence requirements, use your Data (including, without limitation, your name and contact particulars), for us, members of the Group and our respective business partners (collectively, “Service Providers”)) to provide you with direct marketing content, including sending you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions relating to the Services, as well as other products and/or services offered by us, members of the Group and/or the Service Providers, including without limitation: TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol and tobacco, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, wealth management services and products, pensions, investments, brokering, financial advisory, credit and other financial services and products, betting, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, eCommerce, logistics, retail, home and décor, media and high-end consumer products and services. The processing of your Data for the purpose of direct marketing is carried out in our legitimate interests. 



You have a right to withdraw your consent to the above at any time. You are also entitled to access, correct or inquire about the Data held by us about you. If you wish to withdraw your consent, access, correct or inquire about any Data held by us about you, you can do so by writing to the HKT Group’s Privacy Compliance Officer (HKT Group: GPO Box 9896 or via email to: privacy@pccw.com ) or the PCCW Group’s Privacy Compliance Officer (GPO Box 9872 or via email to: privacy@pccw.com ).

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